MyLFP 3 year On-Site Support for Canon TA-30 Printer

MyLFP Service Level Agreement with Terms & Conditions

www.MYLFP.COM/register | SUPPORT@MYLFP.COM

MyLFP - Service Contract - Service Level Agreement

All MyLFP Service Contracts are subject to MyLFP (support trading name of Velmex Computer Systems Ltd t/a Velmex Distribution) Service terms & conditions.

All MyLFP Service Contracts include access to the MyLFP Support Desk (telephone / remote connection support on hardware issues and limited software help).

All MyLFP Service Contracts are only valid for customers using original manufacturers inks & print heads.

Any customers using third party inks, ink re-fills, re-manufactured inks or print heads will have their contract terminated without any compensation.

All MyLFP Service Contracts have a guaranteed response within 12 working hours.

All support calls are logged & details summarised against customer name to aid future response.

All MyLFP Service Contracts cover UK Mainland & Northern Ireland ONLY (excluding KW & HS postcodes and some parts of IV, PH and AB)

Items supported do not extend to 3rd Party software, any changes made by the user that cause issues to the system.

MyLFP - Support Packs - Service Level Agreement

All MyLFP Support Packs are subject to MyLFP (support trading name of Velmex Computer Systems Ltd t/a Velmex Distribution) Service terms & conditions.

All MyLFP Support Packs are for on-site servicing of the equipment under contract.

All MyLFP Support Packs include access to the MyLFP Support Desk (telephone / remote connection support on hardware issues and limited software help).

All MyLFP Support Packs have a target of Next Business Day On-site response time for calls logged before 3pm. (call screening and parts dependant).

All MyLFP Support Packs are only valid for customers using original manufacturers inks & print heads.

Any customers using third party inks, ink re-fills, re-manufactured inks or print heads will have their contract terminated without any compensation.

User faults are reported to MyLFP Support Desk or logged at MyLFP.com, fault is logged & sent to call screening.

Any reported faults that are not listed by error code or do not require an on-site response will be call screened by a qualified engineer.

MyLFP Support Desk will advise if an on-site visit is booked (if required).

Call progress can be monitored by using the service portal accessible at MyLFP.com.

Call progress portal will confirm call status, estimated engineer time, spare parts status.

Maintenance Visits only - during the contract period (normally half way through contract period) we will arrange for an engineer visit to asses, clean & test the

equipment (health check).

All MyLFP Support Packs cover UK Mainland & Northern Ireland ONLY (excluding KW & HS postcodes and some parts of IV, PH and AB).

All service calls are logged & details summarised against customer name and serial number to aid future response.

Items supported are listed on the MyLFP Service Contract Price List.

MyLFP - Support Packs & Service Contracts - Terms & Conditions

MyLFP Descriptions

Operating hours are Monday to Friday 9am to 5pm and excludes weekends and UK Bank Holidays. MyLFP’s engineer will attend site subject to call being confirmed as a hardware

fault by MyLFP’s Support Desk and parts availability. Includes all parts and labour required to maintain user’s printer to manufacturer’s specification - see terms & conditions listed

below. Contract excludes the supply and fitting of consumables or any service relating thereto which are outside the SLA / Service Contract / Support Pack - see terms & conditions

listed below.

Does not cover user error or damage caused by such actions or not in accordance with the user/service manuals - see terms & conditions listed below.

MyLFP Standard Exclusions.

Unless otherwise specified, MyLFP standard Service Contracts & Support Packs exclude:

All consumables, print media and service relating thereto. Manufacturer defined maintenance kits and the installation thereof. Any options not supplied as standard with thesubject equipment unless otherwise agreed. Inkjet printer print heads, platens and installation thereof. Any service and parts incurred as a result of operator misuse, abuse anduse of the machine outside the manufacturers specification. The use of third party / compatible inks, re-filled inks, re-manufactured inks, third party print heads,

re-manufactured print heads. The use of third party / compatible inks, re-filled inks, re-manufactured inks, third party print heads, re-manufactured print heads will be deemedas a breach of contract by the user & MyLFP reserve the right to cancel the agreement with immediate effect without any compensation or notification to the user.

Any pre-inspections that find the machine unsuitable for contract will become service calls, if the customer chooses not to proceed with any quote only the service call chargeapplicable to the machine type will be charged