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Terms & Conditions

Orders to UK+

We deliver to UK Mainland, Northern Ireland, Ireland, Channel Isles, Scilly Isles, Scottish Highlands and Scottish Islands.


Orders outside UK

We are happy to accept orders for delivery outside the UK. However a additional delivery will be charged. Please call us on 01296 393700 and we will be happy to provide a quote for you.



Delivery times:

We offer a nationwide delivery service, orders received by 3pm will be shipped the same day.

See our Delivery & Returns section for further options:http://www.prizmagraphics.co.uk/delivery


Catalogue and Pricing

Products are described as accurately as possible but colours, designs, sizes and materials may occasionally vary from those illustrated. Where necessary we may substitute a product due to stock availability but we will always try to check with you first.


Payment Options

  • Online Payment is required at the time of placing your order. The payment is made through the secure Sagepay payment gateway and can be made by credit cards, Visa, Mastercard, debit cards and Amex.
  • BACs Payments can be made by bank transfer. Place your order online and we will send you our bank details, once payment has been received we will despatch your order.
  • Pro forma invoice (Businesses only) Place your order online using this option. We will email you a pro forma invoice, once payment has been received we will despatch your order.
  • Purchase Order (Schools, Colleges, Universities and Government offices only) Place your using this option. We will contact you to confirm your order with an official order number. Once received, we will despatch your order. Terms are 30 days from the date of the invoice.

VAT

All items include VAT at the current rate. A VAT invoice will be emailed , posted separately, or sent with your order.


Prizma Graphics Ltd

Company Registered Number 8774134

Vat registration no: GB449358903


Cancellation

You may cancel you order within 7 days of us receiving your order. If the order has already been despatched you may return the goods.* Please send an email as soon as possible to info@prizmagraphics.co.uk quoting your Prizma Graphics Order Number and your reason for cancelling. Make sure you include the words "order cancellation" in your email subject heading. Alternatively, call 01296 393700.

*Please note: you cannot cancel an order if your goods have already been despatched. Simply return the unwanted items in accordance with Returns policy.


Damaged goods

We try at all times to satisfy our customer so please inspect all items immediately on receipt. In the event of goods damaged in transit, please note this damage on the carriers delivery note. we will refund you in full or replace the item and refund your incurred postage costs.


Returns policy:

Please call first for a returns authorization number. We will accept returns of goods which are not faulty and which are surplus to requirements within 7 days provided they are returned in good condition at the customer’s expense. Unless faulty, goods must be returned in a re- saleable condition in their original packaging. Sorry but personalized goods and special orders are non-returnable. We will refund the value of the goods less the cost of shipping, and a restocking fee of 20% may be charged dependent on the reason for a return.


Liability

Prizma Graphics under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. Prizma Graphics`s liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.


General

The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.

The terms and conditions shall be governed by and interpreted in accordance with English Law.